May 2023
We can finally shout about the new NHS national testing portal for hepatitis C, which was announced publicly this weekend.
nuom were appointed to conduct the discovery and design phase of this vital new service and we’re delighted to see it live!
We developed a user-centred service design for a very diverse range of target users (risk groups), with an aim to eliminate hepatitis C in the UK by 2025. You can find out about our approach and the insights we unearthed in our new case study: Hepatitis C National Testing Portal Case Study.
The service that we designed made homepage news on the BBC, in a great article that you can read here: BBC News: Hepatitis C home test kits available to most-at-risk in England.
The article sheds light on the complexity of the problem, especially for high-risk groups from South Asia, and the need for a service that works for them.
Rachel Halford, from The Hepatitis C Trust commented to say that “This is a really easy and safe and confidential way to get a test."
After the service was announced and shared on social media, we were delighted to receive praise from the clients we worked with.
Georgia Threadgold, Senior Project Manager at NHS England said:
"What a service design you provided! Thank you all for your expert knowledge and help in getting us to where we are… We couldn’t have done it without you!"
While Mark Gillyon-Powell, Head of Programme - HCV Elimination at NHS England said:
"It has been great partnering with Preventx, nuom, and the Hepatitis C Trust to get to this point - and it will just keep getting better as we make more people aware of the opportunity to test at home."
You can access the new site and service here: NHS: Get a free home test for hepatitis C
If you would like to know more about service design, then you can read our recent insight piece: Introduction to service design.
Or get in touch with us at hello@nuom.co.uk to ask us anything about this project, or whatever you’re working on. To see how we can help from consultancy support, to full discovery, design, and delivery services.
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